Have you ever lost precious time and money on the phone (or worse – typing into a chat screen on your computer) trying to fix your communication or hosting issues? Have you been stressed because you or your employee should have been working on or in your business?

User IT support is a people business. It is people who experience the everyday problems that stand in the way of working efficiently. Equally, it takes other well qualified people to resolve IT problems satisfactorily.

ASH NET understands you are unique and not all business owners need the same services or levels of support. It for that reason our Support Services are Unlimited, and also customised to your requirements. You choose the support you need according to your unique business operations and IT services you require.

Our customers decide to outsource all or part of their IT communications and hosting support to us for several reasons.

  1. You can choose to complement your own in-house support.
  2. Or you may prefer to hand the whole ‘IT Support Headache’ over to us, knowing we are on your shoulder looking after everything from connectivity, performance monitoring, data and hardware, and everything in between.
  3. We are local – based in Auckland, New Zealand. We are not another unknown offshore company. So you get local expertise on the spot, working with you remotely or onsite.

Our IT Support Helpdesk has a team of IT professionals who have the in-depth knowledge to resolve any IT related issues very effectively.

Their excellent customer service experience and extensive knowledge enables them to provide you with advice on preventing issues and avoiding pitfalls in the future, and how to keep your systems running smoothly on a daily basis.

Aligning that experience and knowledge with one of our key objectives to be maintained at all times – customer focus, enables us to resolve technical and non-technical issues efficiently and effectively.

At ASH NET, providing exceptional customer service is paramount to all we do and how we work. Our dedicated support team is passionate about building strong relationships with both our existing and new customers. We will do what it takes to provide personalised and customised IT support that your unique business requires, and to resolve issues in a friendly and timely manner.

Streamlined processes

Our streamlined support processes enable you to keep your business running smoothly at all times. Just call or email our IT Support Helpdesk and we will immediately log your issues.

We monitor and manage all logs to ensure you receive the required support and service that keeps your systems running to their maximum potential. Our processes ensure any financial or other loss to the company is minimised as much as possible, or entirely eliminated.

Our Support Team pride themselves on keeping you informed by phone and email regarding progress on any Support Ticket lodged.

plans

Bronze

$34.95 Monthly

Great for small or upcoming businesses in need of IT support.

  • Internet Security Anti-Virus
  • PC/Mac Health Checks
  • Remote Support Included
  • Automatic Updates
  • 24x7 Monitoring

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Silver

$44.95 Monthly

Excellent support for business that are starting off with a couple of devices.

  • Internet Security Anti-Virus
  • PC/Mac Health Checks
  • Remote Support Included
  • Automatic Updates
  • 5GB Next cloud Storage
  • 24x7 Monitoring

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Gold

$79.00 Monthly

Full cover support for business that require wide coverage for a range of devices

  • Virus & Malware Protection, Internet Security
  • PC/Mac Health Checks
  • Remote Support Included
  • Automatic Updates
  • Microsoft Office Exchange/Cloud Email
  • 10GB NextCloud Storage
  • 24x7 Monitoring

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Platinum

$99.95 Monthly

Full cover support for business that require 100% guaranteed coverage.

  • Virus & Malware Protection
  • PC/Mac/Server Health Checks
  • Remote Support Included
  • Automatic Updates
  • Microsoft Office 365 + Exchange
  • 1TB Microsoft One Drive
  • 24x7 Monitoring
  • Server Management
  • Bronze Web Hosting

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Key Benefits of using ASH NET Support Services

  • ASH NET is the IT company you can trust.
  • Customised support packages
  • Highly qualified and experienced staff
  • Local and onshore in New Zealand
  • Available to all customers 24/7
  • Fast response time
  • Professional and friendly advice on all services your company requires
  • Our engineers deliver exceptional responsiveness and accountability

Our Customer Satisfaction

Contact us by email or phone to discuss more about how we can provide IT Support and Services that will streamline and increase the efficiency of your business.

contact us