Have you ever spent wasted time trying to get offshore support either by email or a chat line? Do they promise a response within 24 hours or 48 hours even worse? This won’t fix your issue immediately and your business will suffer costly downtime, and unnecessary frustrations for you and/or your staff.

Over 90% of telephone and email support queries we receive can be fixed remotely. Our IT help desk is manned by experienced Technical Engineers every business day, with our Support Ticketing System in operation 24/7.

At ASH NET, we understand that in this modern world all businesses and its people are reliant on technology, so any IT related issue can be costly in downtime. Therefore we recognise that every issue must be addressed swiftly to minimize the impact on your business.

Our Remote IT Support delivers fast, efficient, and reliable cost effective solutions to the majority of IT Support issues.

This means any downtime costs to your business and the impacts on productivity and efficiency will be substantially reduced, without the need for on-site visits by our engineers.

How we work with your issue

Remotely accessing your servers and computers enables us to see what you see. This helps us to quickly and efficiently locate and resolve the problem, then implement the solution. All you need is an internet connection.

There may be times that after our consideration of your issue and the steps required to fix it as quickly as possible, an on-site visit is required. If this is the case, our technical engineers are quickly dispatched to your site to do all that is necessary to resolve your problem.

Key benefits of our remote IT Support

  • Issues fixed remotely
  • Reduced or no delays
  • Support Ticketing System - managed 24/7
  • Reduced downtime costs, smooth running of productivity and increased efficiency
  • Easy and quick system updates for patches and upgrades
  • Local support remotely or onsite

Contact us by email or phone to discuss more about how we can provide IT Support and Services that will streamline and increase the efficiency of your business.

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