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ASHNET Broadband FAQs

Why Should I Choose ASHNET Premium Broadband?

If you’re after a good quality consistent Internet Service, ASHNET Premium Broadband is for you. We keep it easy: it’s the same great price for ADSL, VDSL, Wireless or Fibre and we simply offer you the fastest broadband that you can get at your place. We have multiple speed options, depending on how much speed you want to have.

Who is ASHNET Premium Broadband for?

ASHNET Premium Broadband is a quality broadband service for people who use lots of High-speed data and don’t want lag when they browse the web, watching Netflix or playing FORTNITE!

What happens to my landline if I switch to ASHNET Premium Broadband?

If you had a landline with your previous provider, you can change to ASHNET Voice Service. Yes, you can keep your old number and number porting is free.

Who do I contact if I get stuck and need help?

You can call our ever-flexible IT Support team 24/7, Yes, even on public holidays on 092694000. You can also flick us an email [email protected] and we’ll do our best to reply to you within 24 hours.

Can I get ASHNET Premium Broadband?

The best way to check this out is to visit ASHNET residential broadband signup ( ASH IS THERE A SPECIFIC PAGE WITH AN AVAILABILITY CHECKER?) or call our 092694000 number. We will let you know the best plan available to you and how you can sign up! If you aren’t in a Fibre area, check out our awesome ASHNET Premium ADSL, VDSL or Wireless 4G Broadband options which use a different technology so may be available in your area.

Can I purchase ASHNET Premium Broadband over the phone?

Yes. Give us a call on 092694000 or connect with our Live chat. Alternatively, flick us an email to [email protected] one of our agents will contact you ASAP. Our friendly team will be happy to talk you through the process. If you already having a Cloud PABX system with us please login to https://portal.ashvoip.co.nz/.

How to Order Safe Search

Please click on Safe Search, you can order your ASHNET Safe Search Option.

Is ASHNET Premium Broadband suitable for businesses?

Yes, ASHNET Premium Broadband is designed for both Residential and Business customers. ASHNET Premium Broadband has separate business grade services. We always work to get your connection back up and running ASAP, we also offer business downtime agreements as you would expect from a business grade service.

How long will it take for me to get ASHNET Premium Broadband?

How long it takes to get connected will depend on which of our plans is available to you. ADSL, VDSL and existing Fibre connections normally take 5-7 working days to be connected. If you don’t already have Fibre installed at your place, it can take longer - sometimes three months or more. Don’t worry, we can usually provide you with a temporary ADSL connection or ASHNET Wireless 4G Broadband unit while you wait for your fibre to be installed Note: There may be an extra cost for such a temporary connection.

I currently have Fibre with another ISP. Can I move to ASHNET Unlimited Broadband?

Yes, if you’re in an ASHNET Unlimited Fibre area, it’s super easy to transfer you over to us. The process usually results in less than an hour’s downtime.

Can I keep my existing broadband and just add ASHNET Unlimited as a second line?

Yes, not a problem! We can install ADSL or VDSL on a second line if the cabling already exists. If you’re on Fibre, we’ll need to ensure that your copper line (ADSL or VDSL) hasn’t been removed during the Fibre layout and we can offer a second Fibre connection as well.

Can I use my own Router?

Yes you can but To feel the great ASHNET Premium Broadband experience, you’ll need to have the Ultrafast ASHNET Router. This router has been set up specifically to make the most of the network so you get the best speeds possible.

How many devices can I connect to my ASHNET Router?

You can connect as many computers, tablets, laptops, and smartphones as you want. Just remember that every device connected will slow your speed a little bit as the router works harder to deliver broadband to each device.

How do I set up my ASHNET Premium router?

Instructions for setting up your ASHNET Premium router are on the box sleeve that the router comes in. If you’re having trouble, just give us a call on 09 2694 000 and we’ll help walk you through the process.

Login to Router

Step 1. Turn on your router and connect it to your computer with an Ethernet cable or Wireless.
Step 2. Open your favorite web browser and type “http://192.168.0.1” into the address bar.
Step 3. Enter the correct router login/password combination.

How to Setup the router

(1) Click on Advanced Setup in the left tab
(2) Click on Layer 2 Interface
(3) Click on ETH Interface
(4) If you do not have eth4/eth4 | VlanMuxMode configured here, click Add and add these settings.
(5) Click on WAN Services on the left tab
(6) If there is an existing configuration click the tick box next to it and click Remove
(7) Click Add to make a new connection
(8) From the drop down menu select eth4/eth4 (If this is not here then refer to step 4). Click Next.
(9) For 802.1P Priority change this to 0, and for 802.1Q VLAN ID change this to 10. Click Next.
(10) Enter your PPP Username and Password sent to you, tick Enable IPv4 for this service. Click Next.
(11) Click Next, Next, Apply/Save

What are your fees to sign up?

There is no upfront fee, plus you get the router thrown in, all you need to pay is one month in advance. Note there is a $199+gst fee if you leave the 24-month contract before the term is up.

When do I start paying?

Your first month is paid in advance when you sign up, after that you’ll be charged on the 20th of every month and payment is due on every 28th of the month. Your payment is for the following month you’re about to use - so this is a prepaid service. We’ll flick you an email to let you know these important dates though once you’re connected.

How can I pay?

We accept debit or credit card automatic payments from the card you entered when you signed up. Provided the funds are in your account, you can just forget about it - easy! Or you can call our customer service team to pay over the phone, or walk in to our office in Southmall, Manurewa. All your payment options are included in your monthly invoice.

Direct Debit

You can save time and never miss a payment by setting Direct Debit. The balance will automatically be taken from your bank account monthly - easy!
Click here for direct debit form

Bank Transfer

You can make a one-off payment or set up your own automatic payments with one of our bank accounts, just be sure to use your ASHNET account number as the payment reference.

ASB BANK
● Name: ASHNET
● Account: 12-3032-0313216-00
● Reference: Your ASHNET account number

Or

KIWI BANK
● Name: ASHNET
● Account: 38-9022-0776492-00
● Reference: Your ASHNET account number

You can find your AHNET account number in your invoice.

Cash payment to bank

You can make a one-off payments at the bank or post office with our details, just be sure to bring your invoice along so you have your ASHNET account number as the payment reference.

ASB BANK
● Name: ASHNET
● Account: 12-3032-0313216-00
● Reference: Your ASHNET account number

Or

KIWI BANK
● Name: ASHNET
● Account: 38-9022-0776492-00
● Reference: Your ASHNET account number

You can find your ASHNET account number in your invoice.
Please note that payments can take 2-3 business days to appear on your ASHNET account.

Pay at the Bank or Post Office

ASB BANK
● Name: ASHNET
● Account: 12-3032-0313216-00
● Reference: Your ASHNET account number

Or

KIWI BANK
● Name: ASHNET
● Account: 38-9022-0776492-00
● Reference: Your ASHNET account number

You can find your ASHNET account number in your invoice.
Please note that payments can take 2-3 business days to appear on your ASHNET account.

What happens if I move house?

Moving to a New Place? Let us know so we can move your ASHNET Premium Broadband connection, https://www.ashnet.co.nz/moving-address/. Yes, it’s free, we’ll have you up and running again in no time. The more advance notice of the moving date you can give us the better. We recommend 10 days so that we can do all we can to ensure that a tech is available to connect you on the day you would like.

If the only plan available at your new place is Fibre, it can take a while to get this installed, so the sooner we know this the better. We can arrange a temporary ADSL connection or ASHNET Premium Wireless 4G Broadband for you at the new place while we wait for the Fibre to be installed, again the sooner, we know the less downtime you will experience. We want to keep this to an absolute minimum, please follow the steps below as soon as you know your moving information and we will get the ball rolling for you. Note: There may be an extra cost for such a temporary connection.

Contact our helpful support team on 09 269 4000 and let them know that you want to make a change. After a small security check to prove you are the account holder, they will organize the changes to be made in all of the necessary systems.

You can sit back and relax while we take care of it for you. Our team will be back in touch within 24 hours to give you an update on the date that this will happen as well as the next steps.

What speed can I expect?

At ASHNET we want to make sure you have the best broadband experience you can get, so we’ll connect you to the best connection type available at your address.

Our router supports ADSL, VDSL and Fibre connections. Depending on where you live there can be a couple of different connection types.

ADSL

ADSL is the most common type of broadband used in NZ due to the technology used to provide it. It runs over the existing copper phone cabling to an address. It’s great for general broadband usage such as streaming and browsing. ADSL runs generally between 5 and 20Mbps download, with around 1Mbps upload. However, it is highly dependent on your distance from the local cabinet or exchange, and the quality of wiring in between. If you’re unsure what you should be getting at your house, give our team a call on 09 269 4000.

VDSL

VDSL is similar to ADSL in that it uses the existing copper cabling to get you your address. VDSL is great for houses where there are lots of people using the internet at the same time, as it can run much faster than ADSL, especially on the upload. Most VDSL lines run between 10 and 30Mbps down, and 3-10Mbps upload. Some VDSL lines can run even faster than this if your address is close to the cabinet. Like ADSL, VDSL speeds are dependent on your distance from the local cabinet or exchange, and the quality of wiring in between. If you’re unsure what you should be getting at your house, give our team a call on 09 269 4000.

Fibre

Fibre is the best type of internet connection available in NZ. It is delivered via fibre optic cable, and offers much higher speeds and reliability than ADSL or VDSL. As Fibre doesn’t use the old copper phone cables, in many cases it’ll require a new cable and ONT to be installed, which we will organise and keep you updated on as the connection progresses. ASHNET Premium Broadband fibre connections all run at speeds of ranging up to 100 Mbps-1 Gb download and 20 Mbps-500Mbps upload.

Is fibre available at my place?

Fibre is awesome, so it’s natural to want to know when it’s available at your place.

There are a few simple ways you can check whether you are eligible for fibre. You can call us on 09 269 4000 and our IT support team will help you verify your address for fibre availability, or click on the following link to find out your fibre availability.

https://www.chorus.co.nz/broadband-checker - this is the Chorus checker for Auckland, Waiheke Island, Pukekohe, Waiuku, Palmerston North, Feilding, Wellington and Dunedin addresses

https://www.enable.net.nz/ - this is the Enable checker for Christchurch and Rangiora addresses

http://www.ultrafastfibre.co.nz/ - this is the Ultra-Fast Fibre checker for Hamilton, Tokoroa, Cambridge and Te Awamutu addresses

Contact us by email or phone to discuss more about how we can provide IT Support and Services that will streamline and increase the efficiency of your business.

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